Security Information
We take our customers’ complaints and concerns very seriously. Our procedure ensures prompt, transparent, and fair handling:
1. Access Protection
- Always use strong, unique passwords (at least 12 characters including letters, numbers, and symbols).
- Enable Multi-Factor Authentication (MFA) on your account to prevent unauthorized access.
2. Device and Network Security
- Access your account only from trusted devices and networks.
- Avoid public Wi-Fi hotspots; use a VPN if necessary
- Keep your operating system, browser, and security software up to date.
3. Private Key Protection
- Store private keys and recovery phrases offline (e.g., on a hardware wallet).
- Never share your keys, passwords, or seed phrases—even with anyone claiming to be support.
4. Phishing and Fraud Prevention
- Always verify the website URL and use bookmarks for direct access.
- Do not respond to suspicious emails, links, or calls requesting personal data or transactions.
- Enter sensitive information only within our official dashboard.
5. Transaction Verification
- Double-check each withdrawal and transfer before confirming the amount and recipient address.
- Enable SMS or email notifications for all critical account actions.
6. System Monitoring and Updates
- Review our security reports and audit logs to spot unusual activity early.
- Regularly rotate your credentials and check the device and session overview in your dashboard.
7. Emergency Measures
- Immediately lock your account via the dashboard or contact support@tradebrokercheck.com if you suspect a breach.
- Change all login credentials and undergo a fresh identity verification as needed.
8. Additional Security Resources
- Consult our Knowledge Base for up-to-date threat information and recommended safeguards.
- Join our optional security webinars to deepen your understanding of best practices.