Complaint Management
We take our customers’ complaints and concerns very seriously. Our procedure ensures prompt, transparent, and fair handling:
1. Submission
- Complaints can be submitted by email to support@tradebrokercheck.com.
- Please include your name, customer number, a brief description of the issue, and any supporting documents.
2. Acknowledgement
- You will receive a con rmation of receipt within 2 business days, including a reference number.
3. Review and Investigation
- Our dedicated complaints team will examine your case and request additional information if necessary.
- We aim to provide a substantive response within 10 business days of acknowledgement.
4. Resolution and Feedback
- You will receive a final decision or proposed resolution.
- If further time is required, we will inform you of the expected timeline.
5. Escalation
- If you are not satis ed with our decision, you may request a secondary review by our Complaints O cer within 14 days at escalation@tradebrokercheck.com.